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The Avengers - Set 1 Replacement discs are ready
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mousemeat
A Touch of Brimstone


Joined: 04 Sep 2008
Posts: 4200
Location: Elvis Central, U.S.A.

PostPosted: Mon Feb 15, 2010 10:19 am    Post subject: Reply with quote

Frankymole wrote:
I don't think it's necessary to send the DVDs for replacement in their cases, as I understand it some plastic sleeves or even stout cardboard should be fine. After all, the DVDs that are faulty are not going to be reused!


isn't there like a proof of purchase tab, located on the box, that one can clip off and send in ????
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Alan
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Joined: 01 Sep 2008
Posts: 2933
Location: The Edge of Avengerland

PostPosted: Mon Feb 15, 2010 11:27 am    Post subject: Reply with quote

No, that's a USA thing. Never understood it myself. What's to stop someone tearing the proof of purchase tab off display stock in a shop?
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cybermanz
Thingumajig


Joined: 20 Jan 2009
Posts: 54
Location: Auckland, New Zealand

PostPosted: Mon Feb 15, 2010 1:21 pm    Post subject: Reply with quote

My discs have arrived at Optimum.
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Frankymole
A Touch of Brimstone


Joined: 01 Sep 2008
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Location: Carmadoc research establishment

PostPosted: Mon Feb 15, 2010 6:07 pm    Post subject: Reply with quote

Alan wrote:
No, that's a USA thing. Never understood it myself. What's to stop someone tearing the proof of purchase tab off display stock in a shop?
Surely you get a receipt, when you purchase something, even in the USA?

Anyway, with the Optimum disks, the fact that you're sending in the faulty disks shows that - you have the disks! I'm sure they'd recognise fakes!
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Jasper Groat
Thingumajig


Joined: 03 Sep 2008
Posts: 89

PostPosted: Tue Feb 16, 2010 12:49 am    Post subject: Reply with quote

Mine have arrived in under a fortnight. Good show.
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Darren
Site Admin


Joined: 01 Sep 2008
Posts: 1708
Location: UK

PostPosted: Tue Feb 16, 2010 2:45 am    Post subject: Reply with quote

Got my replacement discs!!!

Big thank you to Alan and Jaz for pushing along my cause. Very Happy Very Happy Very Happy
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Alan
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PostPosted: Tue Feb 16, 2010 2:46 am    Post subject: Reply with quote

Delighted! What did we do??? Wink
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Frankymole
A Touch of Brimstone


Joined: 01 Sep 2008
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Location: Carmadoc research establishment

PostPosted: Tue Feb 16, 2010 5:25 am    Post subject: Reply with quote

Hooray! My replacement disks 3, 6 and 7 arrived today, only 17 days after sending them off! (So pretty much a 2-week turnaround by Optimum given the intervening Sundays delaying the mail.) They came in slimline CD jewel cases in a jiffy bag and were in pristine condition though the postie had got it soggy in the rain!

I've checked through all three points of the known faults and they've all been fixed!

Superb work.

Now I just have to sit and wait to hear about any season 3 problems before I risk a purchase...
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Last edited by Frankymole on Tue Feb 16, 2010 6:12 am; edited 2 times in total
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Alan
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Joined: 01 Sep 2008
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PostPosted: Tue Feb 16, 2010 5:51 am    Post subject: Reply with quote

Frankymole wrote:
Hooray! My replacement disks 3, 6 and 7 arrived today, only 17 days after sending them off! (So pretty much a 2-week turnaround by Contender given the intervening Sundays delaying the mail.)


And there was me thinking Optimum had the rights to The Avengers these days... Wink
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Frankymole
A Touch of Brimstone


Joined: 01 Sep 2008
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Location: Carmadoc research establishment

PostPosted: Tue Feb 16, 2010 6:02 am    Post subject: Reply with quote

Alan wrote:
Frankymole wrote:
Hooray! My replacement disks 3, 6 and 7 arrived today, only 17 days after sending them off! (So pretty much a 2-week turnaround by Contender given the intervening Sundays delaying the mail.)


And there was me thinking Optimum had the rights to The Avengers these days... Wink
D'oh - slip of the mind! "I'm 83 you know"...

Anyway it's kind of a compliment, since Contender had similarly brilliant customer service (they sent me replacement disks for some problem ones, like the missing tag, and in one case a TNA disk done as a test-pressing from the original glass master).

So well done Optimum, and thank you again to Jaz and Alan for reporting and sorting the issue out with them, and reporting back to us and getting the whole process set up.

I feel happier about S2 than I have ever done, I've even been reading the pdf scripts today!
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robmyers
Nutshell


Joined: 29 Sep 2008
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PostPosted: Wed Feb 17, 2010 12:10 pm    Post subject: Reply with quote

My replacements arrived today. They were well packaged and survived being left outside my door in the rain by the postman. Wink

Thank you to everyone who worked on producing the replacements and getting them delivered so smoothly!
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Macfly77
Thingumajig


Joined: 01 Sep 2008
Posts: 74

PostPosted: Wed Feb 17, 2010 2:49 pm    Post subject: Reply with quote

My replacements arrived today as well!
Let me join everyone else in thanking Optimum, Jaz, Alan and everyone who worked on getting this fantastic (and long overdue) release of The Avengers ever closer to being definitive!
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cybermanz
Thingumajig


Joined: 20 Jan 2009
Posts: 54
Location: Auckland, New Zealand

PostPosted: Sun Feb 21, 2010 2:01 pm    Post subject: Reply with quote

I received the replacement discs on Friday 19 Feb - only 5 days after they arrived in England. It was very quick.
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MRotten
Winged Avenger


Joined: 14 Oct 2009
Posts: 529
Location: Los Angeles, CA

PostPosted: Sun Feb 21, 2010 6:09 pm    Post subject: Reply with quote

Got my replacement discs on Friday, and Set 2 on Saturday.
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scrumpl
White Dwarf


Joined: 20 Oct 2009
Posts: 1

PostPosted: Sun Feb 21, 2010 6:50 pm    Post subject: Reply with quote

Thanks Alan, Jaz, Optimum and everyone else involved in the disc exchange. Mine were posted from London on Feb 15th - and arrived in my Post Office box on Feb 19th.
And I am in Sydney Australia !
That's pretty fast service

Thanks again

Steve
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SteedMonk
Little Wonder


Joined: 30 Sep 2009
Posts: 135
Location: Switzerland

PostPosted: Sat Feb 27, 2010 3:05 am    Post subject: Reply with quote

My replacement discs arrived yesterday, only one week after they arrived in London! Very fast! Thanks to all who were involved. Very Happy
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cyberrich
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Joined: 05 Sep 2008
Posts: 1015
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PostPosted: Sat Mar 27, 2010 9:30 am    Post subject: Reply with quote

Sorry if this has already been asked but I was hoping to get seasons 3 and 4 box sets for my birthday this year. Does anyone know if there are any problems with these sets, similar to the ones you have all experienced with season 2. Also, if I order season 2 from amazon now, will these be with the corrected discs. Thanks, Richard.
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arromdee
White Dwarf


Joined: 28 Dec 2008
Posts: 2

PostPosted: Fri Apr 30, 2010 7:10 pm    Post subject: Reply with quote

Has the second printing trickled into the stores yet? I'd like to order a set from the USA (I do have a region free/PAL converting player) but since getting replacement disks overseas is inconvenient, I want to wait until there's a good chance I'll have a second printing and won't need to send them back.

Also, will the second printings be marked anywhere or would I just have to play the disk to find out if it's printed okay? Where's the easiest point in the episodes to check to see if it's a bad disk?
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mousemeat
A Touch of Brimstone


Joined: 04 Sep 2008
Posts: 4200
Location: Elvis Central, U.S.A.

PostPosted: Tue Mar 22, 2011 5:41 am    Post subject: Reply with quote

Frankymole wrote:
Alan wrote:
Frankymole wrote:
Hooray! My replacement disks 3, 6 and 7 arrived today, only 17 days after sending them off! (So pretty much a 2-week turnaround by Contender given the intervening Sundays delaying the mail.)


And there was me thinking Optimum had the rights to The Avengers these days... Wink
D'oh - slip of the mind! "I'm 83 you know"...

Anyway it's kind of a compliment, since Contender had similarly brilliant customer service (they sent me replacement disks for some problem ones, like the missing tag, and in one case a TNA disk done as a test-pressing from the original glass master).

So well done Optimum, and thank you again to Jaz and Alan for reporting and sorting the issue out with them, and reporting back to us and getting the whole process set up.

I feel happier about S2 than I have ever done, I've even been reading the pdf scripts today!



glad to see that the 'problems' have been taken care of..and quickly! it's all about customer service !
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Brendan Jones
Little Wonder


Joined: 27 Jul 2009
Posts: 142
Location: Sydney

PostPosted: Fri Sep 23, 2011 3:33 pm    Post subject: Reply with quote

Very late to the party here- does anyone know if I can still get my discs replaced?
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