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The Avengers dvd set 3 (series 4) from Optimum
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mike654
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PostPosted: Sat Mar 05, 2011 8:36 am    Post subject: Reply with quote

I bought it in July 2010
Sorry to keep moaning about this but, looked at episodes on other discs and still happens but not so often as the house that jack built.

the top of the picture is distorted on the first frame of scene changes.

Have you watched The House That Jack Built Frankymole on disc 6

If you say yours is ok, then I will have to accept that I have been unlucky with a bad set.
Optimum have been good replacing these discs but we have paid alot of money for this.
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Frankymole
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PostPosted: Sat Mar 05, 2011 10:48 am    Post subject: Reply with quote

I only ordered series 4 a few days ago - I was waiting for a price drop as well as confirmation that Optimum's own stock was error-free (they trade as Cavalcade of DVDs on Amazon). When it arrives I will check the disks you mention. In the meantime, it will be worth mentioning these faults on Roobarb's DVD Forum to see if others have them (or can check their sets) - it is the forum where most of the other boxes' faults were first found/reported. I will ask there.
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mike654
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PostPosted: Sat Mar 05, 2011 11:24 am    Post subject: Reply with quote

Thanks Frankymole - the picture restoration is brilliant otherwise but I just need to find out if it is just my set. Its too late to send back to amazon uk.
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Frankymole
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PostPosted: Mon Mar 07, 2011 12:50 pm    Post subject: Reply with quote

I ordered from Cavalcade last week. The series 4 set has just arrived.

There is no "Version 2" printed on the disk non-playable side/"label". I've tried to read the tiniest writing around the edge and it doesn't look any different to the other disks.

"The Gravediggers" has the sound-synch problem and disk 7 is also faulty.

What the hell is going on? I thought it had been confirmed that Cavalcade / Optimum had checked and replaced their stock?

I am extremely angry - both at the hassle now required to get another set, at the waste of money (not least for further postage), and at the claims on some forums that Cavalcade / Optimum had replaced their

stock. They haven't - that's untrue. Buyer beware - I shall be writing a review for Amazon saying that this is still the case.

Cavalcade/Optimum are now deliberately selling uncorrected sets whilst being aware of the faults - that's verging on fraudulent trading.




Here's my first volley. Next call, the CC company...

To Optimum "Cavalcade of DVDs": "Unfortunately the box set supplied has the infamous disk faults (disk 3, episode "The Gravediggers", sound out of synchronisation. Disk 7, "Strange Case of Missing Corpse" extra has encoding errors causing picture breakup). These are not the Version 2 corrected disks - they are not marked with a version number. Why is this defective stock being sold? It was meant to be removed from your stock and replaced with the correct versions long ago. Please send me the correct set."

To Amazon: "Please do NOT allow a charge my credit card for this item - despite being aware of defects in the original product, the vendor has supplied the wrong/defective items instead of its repaired "version 2". As this has been done with full awareness of the problems, I view this as a fraudulent attempt to get money and you must not participate in charging it to my credit card company."

Don't see why I should be charged for knowingly defective goods. They can take payment when I get what I ordered.
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mike654
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PostPosted: Mon Mar 07, 2011 1:53 pm    Post subject: Reply with quote

Sorry to hear that Frankymole, can you send it back and get refund?
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Frankymole
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PostPosted: Mon Mar 07, 2011 3:13 pm    Post subject: Reply with quote

mike654 wrote:
Sorry to hear that Frankymole, can you send it back and get refund?
I'm only going to do that if I don't have to pay for the postage - I await Optimum's reply. I had to shell out to get a fixed series 2, I'm damned if I'm going to do it again. They've known of this problem for well over 6 months, they should've checked they weren't selling defective stock by now.
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Frankymole
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PostPosted: Mon Mar 07, 2011 10:39 pm    Post subject: Reply with quote

It's been reported there may be another sound synch problem on another episode in the set; and also that "The Hour That Never Was" has a freezing/stutter problem early on when Emma gets out of the car.

So there are potentially two problems on the S4 set which haven't been fixed, and two which have. I think I'll just ask for a refund and stick to my Contender set. It's really not worth the angst.

Presumably, as they have not bothered to fix "Legacy of Death" either, the "complete" box set in May will be replete with errors (and cost a bomb).

Pathetic shoddy effort by Optimum, a shame after all the good work done by Jaz and Alan and co.
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denis
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PostPosted: Tue Mar 08, 2011 10:37 am    Post subject: Reply with quote

Frankymole wrote:
I There is no "Version 2" printed on the disk non-playable side/"label". I've tried to read the tiniest writing around the edge and it doesn't look any different to the other disks.

Quite strange. I bought it last december and the first thing I checked was that 'version 2' was mentioned on both dics.
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mousemeat
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PostPosted: Tue Mar 08, 2011 10:38 am    Post subject: Reply with quote

Frankymole wrote:
It's been reported there may be another sound synch problem on another episode in the set; and also that "The Hour That Never Was" has a freezing/stutter problem early on when Emma gets out of the car.

So there are potentially two problems on the S4 set which haven't been fixed, and two which have. I think I'll just ask for a refund and stick to my Contender set. It's really not worth the angst.

Presumably, as they have not bothered to fix "Legacy of Death" either, the "complete" box set in May will be replete with errors (and cost a bomb).

Pathetic shoddy effort by Optimum, a shame after all the good work done by Jaz and Alan and co.


gosh, I hate hearing about stuff like this....hopefully, it'll be worked out. Keep us in the
loop, Frankymole..


don't understand why companies engage in crap like this...(sigh)
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denis
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PostPosted: Tue Mar 08, 2011 10:41 am    Post subject: Reply with quote

Frankymole wrote:
So there are potentially two problems on the S4 set which haven't been fixed, and two which have. I think I'll just ask for a refund and stick to my Contender set. It's really not worth the angst.

The two problems fixed are The Gravediggers and what is the other one ?
The two problems unfixed are the freezing on The Hour That Never Was. What's the other one ?
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Frankymole
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PostPosted: Tue Mar 08, 2011 10:55 am    Post subject: Reply with quote

denis wrote:
Frankymole wrote:
So there are potentially two problems on the S4 set which haven't been fixed, and two which have. I think I'll just ask for a refund and stick to my Contender set. It's really not worth the angst.

The two problems fixed are The Gravediggers and what is the other one ?
The two problems unfixed are the freezing on The Hour That Never Was. What's the other one ?


Fixed = Gravediggers and Strange Case of the Missing Corpse (encoding error / picture breakup).

Not fixed = A Sense of History sound synch issues. "Hour" is apparently just a layer change...


Anyway, since Cavalcade didn't deign to reply, I've filed a claim as advised by Amazon (to get my money back - I can't afford to send the disks at my own cost), and left them the following feedback (400 character limit, otherwise I'd have torn them off a strip):

Seller Rating: 1 (Awful)
Optional Questions:
Did your item arrive by 21 March 2011? Yes
Did your item arrive in the condition as described by the seller? No
If you contacted this seller, did they provide prompt and courteous service? No

Comments about your experience with this seller:
The box set supplied has the infamous disk faults (disk 3, sound out of synch; Disk 7 encoding errors). These are not the Version 2 corrected disks and are not marked with a version number. Why is this defective stock still being sold? The faults were known to Optimum/Cavalcade 6 or more months ago. Despite being aware of defects, the vendor has supplied the wrong/defective items instead.
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Frankymole
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PostPosted: Tue Mar 08, 2011 6:36 pm    Post subject: Reply with quote

Latest in the saga:

Cavalcade/Optimum didn't bother contacting me at all until 10:20pm yesterday by which time Amazon had already issued me a refund.

Cavalcade wrote insisting I send the disks back; I may get round to it, now that Amazon have given me my cash back so I actually can afford to! Although it is going to take up to 10 business days to get the money back on my credit card, so they'll have to wait.

As I said, they knew about these problems in the middle of last year. They should be selling fixed versions by now. They won't stop trying to palm off the broken versions until buyers make a stand. They've been given plenty of time to check and replace their stock.

Full marks to Amazon for the quick refund.

Cavalcade's too-late missive said "Unfortunatley I am not where our warehouse is so I cannot check our stock. I have spoken to our warehouse and have been informed that all our stock has been replaced with the new version." (a statement which is demonstrably completely untrue - other purchasers have got the same faulty ones this week.) " I am sorry to hear that the DVD you received is not the new stock, all our DVDs are brand new and sourced direct from the UK distributor so it is strange that this has occured." And how! They've also told me to "indicate that you would like [postage refunded] on the paperwork" - surely this should be a matter of course; but my missus will not be happy with the cost of an extra trip to town and we've got the packaging to do as well. I just wish I knew why old faulty stock is still in their system at all.
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denis
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PostPosted: Wed Mar 09, 2011 6:11 am    Post subject: Reply with quote

I agree with you, the set is not a cheap one and one expect to have a right edition when faults have been discovered. Thatís the reason why I waited until December to buy my set (it was a Christmas present) and I canít understand why faulty sets are still to find in March. The only explanation I can find is that some warehouses have replaced the sets and some not. Lucky ones receive the new set and unlucky the faulty.
It would be commercial for Cavalcade (I buy my set from Amazon.uk and not Cavalcade) to pay for your postage cost and provide you a brand-new set, version 2.
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mousemeat
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PostPosted: Wed Mar 09, 2011 12:05 pm    Post subject: Reply with quote

Frankymole wrote:
Latest in the saga:

Cavalcade/Optimum didn't bother contacting me at all until 10:20pm yesterday by which time Amazon had already issued me a refund.

Cavalcade wrote insisting I send the disks back; I may get round to it, now that Amazon have given me my cash back so I actually can afford to! Although it is going to take up to 10 business days to get the money back on my credit card, so they'll have to wait.

As I said, they knew about these problems in the middle of last year. They should be selling fixed versions by now. They won't stop trying to palm off the broken versions until buyers make a stand. They've been given plenty of time to check and replace their stock.

Full marks to Amazon for the quick refund.

Cavalcade's too-late missive said "Unfortunatley I am not where our warehouse is so I cannot check our stock. I have spoken to our warehouse and have been informed that all our stock has been replaced with the new version." (a statement which is demonstrably completely untrue - other purchasers have got the same faulty ones this week.) " I am sorry to hear that the DVD you received is not the new stock, all our DVDs are brand new and sourced direct from the UK distributor so it is strange that this has occured." And how! They've also told me to "indicate that you would like [postage refunded] on the paperwork" - surely this should be a matter of course; but my missus will not be happy with the cost of an extra trip to town and we've got the packaging to do as well. I just wish I knew why old faulty stock is still in their system at all.


makes one want to pull their hair out...maddening !


companies at times, don't care, lazy, don't understand customer service, etc
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Frankymole
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PostPosted: Wed Mar 09, 2011 3:51 pm    Post subject: Reply with quote

denis wrote:
I agree with you, the set is not a cheap one and one expect to have a right edition when faults have been discovered. Thatís the reason why I waited until December to buy my set (it was a Christmas present) and I canít understand why faulty sets are still to find in March. The only explanation I can find is that some warehouses have replaced the sets and some not. Lucky ones receive the new set and unlucky the faulty.
It would be commercial for Cavalcade (I buy my set from Amazon.uk and not Cavalcade) to pay for your postage cost and provide you a brand-new set, version 2.
Indeed - Cavalcade trade through Amazon, and in fact they are Optimum themselves (Cavalcade just being their trading front for Amazon shopfront purposes) - to be fair, Susie at Cavalcade was amazed that the "distributor" was supplying wrong sets again to them. The worrying corollary to this is that it seems Optimum's own distributor has mixed up new and old sets (they're shrink-wrapped, and so now it is impossible to tell them apart by sight without opening them) - which means anyone, anywhere, whoever they order from could get a dud set. It's going to be a complete lottery!
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mousemeat
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PostPosted: Thu Mar 10, 2011 2:27 pm    Post subject: Reply with quote

Frankymole wrote:
denis wrote:
I agree with you, the set is not a cheap one and one expect to have a right edition when faults have been discovered. Thatís the reason why I waited until December to buy my set (it was a Christmas present) and I canít understand why faulty sets are still to find in March. The only explanation I can find is that some warehouses have replaced the sets and some not. Lucky ones receive the new set and unlucky the faulty.
It would be commercial for Cavalcade (I buy my set from Amazon.uk and not Cavalcade) to pay for your postage cost and provide you a brand-new set, version 2.
Indeed - Cavalcade trade through Amazon, and in fact they are Optimum themselves (Cavalcade just being their trading front for Amazon shopfront purposes) - to be fair, Susie at Cavalcade was amazed that the "distributor" was supplying wrong sets again to them. The worrying corollary to this is that it seems Optimum's own distributor has mixed up new and old sets (they're shrink-wrapped, and so now it is impossible to tell them apart by sight without opening them) - which means anyone, anywhere, whoever they order from could get a dud set. It's going to be a complete lottery!


or crap shoot....sheesh....it'll be a malox day, for sure.

those early sets, should have been pulled and destroyed...

or if they are going to 'sell' discs like that, listed them as problematic...reduced
price, etc...if not, delete 'em and scrap'em. how hard is this ?
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Frankymole
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PostPosted: Thu Mar 10, 2011 6:07 pm    Post subject: Reply with quote

mousemeat wrote:
those early sets, should have been pulled and destroyed...

or if they are going to 'sell' discs like that, listed them as problematic...reduced
price, etc...if not, delete 'em and scrap'em. how hard is this ?
It looks like Amazon are getting concerned over some of the sets and have pulled the series 5 set for now. (Although they sell the fixed series 4, their trader Cavalcade/Optimum don't). Father Unwin over at Roobarb's DVD forum has this to say:

"There is a further, interesting update on the Amazon website for the Series 5 boxset, as follows:

"'Product Notification
There is a manufacturing issue affecting stock in the UK, which means we cannot guarantee this item will be delivered with the most recent version of the audio tracks. For this reason, the product is not available to purchase from Amazon.co.uk directly. The manufacturer has advised they are replacing stock but cannot confirm timelines. Once we are satisfied with the condition of the product, Amazon.co.uk will make it available to purchase.'"


Cavalcade are out of stock now of series 4, and hope to restock shortly. I wonder if they will get the fixed version, or if their distributor will again try to shove in some of the faulty sets? The perils of not doing a product recall - they even affect the replenishment of stock of the owning company!
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denis
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PostPosted: Thu Jun 02, 2011 2:30 am    Post subject: Reply with quote

I was surprised to discover that the picture of Optimum is not automatically better than the one of Studio Canal. In The Danger Makers, there is some grain throughout the story and in the famous passage of the chocolate box, there is some scratch on Steedís lips when he opens the box (no scratch here on ST but of course, there are numerous scratches elsewhere on the French edition).
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Frankymole
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PostPosted: Sat Jun 04, 2011 4:43 pm    Post subject: Reply with quote

Sorry, Denis, what is ST?

I thought Optimum were part of Studio Canal, though I suppose they've done different masters for the different countries' releases.
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PostPosted: Sun Jun 05, 2011 3:43 am    Post subject: Reply with quote

Yes, sorry, ST = Studio Canal. I should have written 'French version' in fact !
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