The Avengers International Fan Forum Forum Index The Avengers International Fan Forum

 
 FAQFAQ   SearchSearch   MemberlistMemberlist   UsergroupsUsergroups   RegisterRegister 
 ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

The Avengers - Series 5 + 6 replacement discs
Goto page 1, 2, 3, 4, 5, 6, 7  Next
 
Post new topic   Reply to topic    The Avengers International Fan Forum Forum Index -> The Avengers on DVD/Blu Ray
View previous topic :: View next topic  
Author Message
Darren
Site Admin


Joined: 01 Sep 2008
Posts: 1708
Location: UK

PostPosted: Fri Dec 03, 2010 9:20 am    Post subject: The Avengers - Series 5 + 6 replacement discs Reply with quote

REVISED STATEMENT FROM OPTIMUM:

AVENGERS SERIES 5 & 6 AUDIO ISSUE

It has come to our attention that the audio of all the Avengers Series 5 episodes and one episode (“THE FORGET-ME-KNOT” on Disc One) of Series 6 carries a pitch level that some people may feel is too high. We recognise that some viewers are dissatisfied with the current audio as it stands and so we have returned to each of the effected episodes and pitch shifted the sound throughout to a lower level that has now addressed the concerns raised.

The revised versions of the episodes will be ready from the beginning of January 2011 and if you wish to replace your current Series 5 discs and Disc One of Series 6 please send the your current discs (separate from the original packaging) with your return address and we will endeavour to return the new versions to you within two weeks from the beginning of January.

Please return your discs to:

The Avengers Series 5/6
Optimum Releasing
50 Marshall Street
London
W1F 9BQ

Many thanks

Optimum Releasing

(Apologies to Darren, but I thought it best to over-write the original statement, so that newcomers to this thread are clear of what to do and see the latest announcement. Alan on behalf of Admin team)
Back to top
View user's profile Send private message
Prendergast
Thingumajig


Joined: 04 Sep 2008
Posts: 83
Location: Dark Country House

PostPosted: Fri Dec 03, 2010 10:23 am    Post subject: Reply with quote

Well, that's good. So, I have to order the discs from Amazon UK, take the discs out, send them back to England (at my own expense) and hopefully wait for the replacements.

Ever get deja vu?

Still, cheers for doing the right thing i guess...
Back to top
View user's profile Send private message
Dandy Forsdyke
Diabolical Mastermind


Joined: 01 Sep 2008
Posts: 5281
Location: Camberwick Green

PostPosted: Fri Dec 03, 2010 10:57 am    Post subject: Reply with quote

Darren, thanks for passing this info on which I've also read on Roobarb's.

It is such a relief that TPTB have acknowleged that this is an issue and they're doing something about it.

What, with stoney silence from Optimum and then even quarrels on Roobarb's that Avengers fans were now nitpicking, leading to infractions and temp. membership suspensions, I really thought that this was getting out of hand.

Sense has prevailed and I'll be ordering the complete box set + extra disc in the New Year.
_________________

THE AVENGERS GALLERY
Back to top
View user's profile Send private message Send e-mail Visit poster's website
Cybernowt
Little Wonder


Joined: 06 Jul 2010
Posts: 240

PostPosted: Fri Dec 03, 2010 12:29 pm    Post subject: Reply with quote

Dandy Forsdyke wrote:
What, with stoney silence from Optimum..


Yesss.. that really was unnecessary. Someone should have said something weeks ago - no matter how short a message.

If someone would care to let us know when Amazon's stocks will be 'upgraded', it would be kind, thank you.
Back to top
View user's profile Send private message
jld21
Nutshell


Joined: 26 Sep 2008
Posts: 14

PostPosted: Fri Dec 03, 2010 2:07 pm    Post subject: Reply with quote

Cybernowt wrote:
Dandy Forsdyke wrote:
What, with stoney silence from Optimum..

If someone would care to let us know when Amazon's stocks will be 'upgraded', it would be kind, thank you.

I agree! I have already bought the set and paid to have it returned for a refund, so I would prefer to wait until I know the stock at Amazon is replacement stock than buy the set again and post it off for replacement discs.
Back to top
View user's profile Send private message
dissolute
The Ministry


Joined: 04 Sep 2008
Posts: 1447
Location: Sydney, Australia

PostPosted: Fri Dec 03, 2010 3:58 pm    Post subject: Reply with quote

Dandy Forsdyke wrote:
What, with stoney silence from Optimum...


I'm not sure that's exactly right - Optimum *did* announce they were reviewing the sets, and now they've announced they've remastered the entire set.

I think we should be thankful that Optimum are receptive to community feedback (and it's probably a good thing they're a subsiduary of Canal+ and can afford to).

Don't bite the hand that feeds - Canal+/Optimum have so much to offer us and there may be more up their sleeves (nudge, nudge)
_________________
Mrs Peel, you're needed!
http://www.dissolute.com.au/the-avengers-tv-series/
Every episode from 1961 to 1977 plus more trivia than you can shake a brolly at.
Back to top
View user's profile Send private message
Alan
Site Admin


Joined: 01 Sep 2008
Posts: 2933
Location: The Edge of Avengerland

PostPosted: Sat Dec 04, 2010 1:07 am    Post subject: Reply with quote

Dissolute is quite right. Optimum made a statement and said there would be a subsequent announcement. There have made that subsequent announcement. Hardly a "stony silence".

Obviously we'd be far happier if these mistakes weren't made in the first place, but this must be a significant operation/expense for Optimum - and they could very easily have decided to ignore the complaints and not correct the discs.

The fact that they have listened and have made the announcements they promised to - and have offered replacements, is to be applauded in a day and age where companies' normal operating procedure is 'put up and shut up'.
_________________
Alan
--
The Avengers Declassified

Hidden Tiger Books - now available: Avengerworld
Back to top
View user's profile Send private message Send e-mail Visit poster's website
Mr S
Thingumajig


Joined: 23 Jan 2009
Posts: 55
Location: Castle De'Ath, Scotland

PostPosted: Sat Dec 04, 2010 2:37 am    Post subject: Reply with quote

Thank goodness - we need the proper audio to go along with the wonderful picture quality. I know it's annoying that Optimum have made so many mistakes, but at least they're taking the responsibility to fix them.
Back to top
View user's profile Send private message
davidf
Thingumajig


Joined: 05 Sep 2008
Posts: 98
Location: Avengerland Forever

PostPosted: Sat Dec 04, 2010 2:43 am    Post subject: Reply with quote

Wait a minute, they pitch shifted back ?

They didn't need to pitch it back, they needed to use the correct audio in the first place.

We don't want wrongly pitch shifted audio to be electronically corrected... we want the correct audio to be used straight.

All the current audio should just be trown away, and then replaced with correct audio.

Apparently, they corrected the audio that was modified. It's still wrong because it's a modified audio in the first place.
Back to top
View user's profile Send private message
Frankymole
A Touch of Brimstone


Joined: 01 Sep 2008
Posts: 4017
Location: Carmadoc research establishment

PostPosted: Sat Dec 04, 2010 3:15 am    Post subject: Reply with quote

jld21 wrote:
Cybernowt wrote:
Dandy Forsdyke wrote:
What, with stoney silence from Optimum..

If someone would care to let us know when Amazon's stocks will be 'upgraded', it would be kind, thank you.

I agree! I have already bought the set and paid to have it returned for a refund, so I would prefer to wait until I know the stock at Amazon is replacement stock than buy the set again and post it off for replacement discs.
Looks like there will be no choice. They aren't sending fixed sets to retail.

"...some people may feel is too high". So for those who are aware of it, significant postage costs have to be incurred?

It is a shame that what could have been a glorious showcase edition in Britain of this home-grown show is now on the shelves at less than optimum standard.

Interesting that Optimum say "we have returned to the original material and pitch shifted the audio throughout the episodes to a lower level ". I thought it was Canal+ who did the remastering, including sound, but Optimum say they themselves have "pitch shifted" the originals.

The B&W Emma Peel season wasn't pitch-shifted at all, so it had the standard PAL speedup (4%) which the episodes have always been shown with in the UK. Presumably, though, the colour episodes will feature Emma talking 4% lower in pitch than we're used to.
_________________
Last watched: Lobster Quadrille.
Back to top
View user's profile Send private message
Dandy Forsdyke
Diabolical Mastermind


Joined: 01 Sep 2008
Posts: 5281
Location: Camberwick Green

PostPosted: Sat Dec 04, 2010 3:36 am    Post subject: Reply with quote

I should have said initially there was a stony silence. And there was. The Roobarb's Avengers thread documents the concerns quite clearly.

Yes, they've responded now, and are making amends. But I'm still not happy with Optimum on a number of levels.

A quite significant error occured on every set bar one. A different error each time, but enough for customers to wonder if these discs were being proofread at all, then there was the inconvenience, and minor expense, of returning discs for a replacement. Not once - but for every set (bar one).

Then after the sets are released plans to release the whole series again in one megaset plus an extra disc of extras. Not so good for customers loyally buying each (error ridden) set.

Expressing truthfully the recent experiences of dealing with Optimum is hardly biting the hand that feeds.
_________________

THE AVENGERS GALLERY
Back to top
View user's profile Send private message Send e-mail Visit poster's website
Dandy Forsdyke
Diabolical Mastermind


Joined: 01 Sep 2008
Posts: 5281
Location: Camberwick Green

PostPosted: Sat Dec 04, 2010 3:41 am    Post subject: Reply with quote

Frankymole wrote:
Looks like there will be no choice. They aren't sending fixed sets to retail.


In other words customers will need purchase faulty discs, in the full knowledge that they then have to go to the trouble of sending them off for replacements? While stocks last?

Hopefully the fixed sets will be in the complete box set.
_________________

THE AVENGERS GALLERY
Back to top
View user's profile Send private message Send e-mail Visit poster's website
jld21
Nutshell


Joined: 26 Sep 2008
Posts: 14

PostPosted: Sat Dec 04, 2010 5:10 am    Post subject: Reply with quote

With it looking doubtful that sites like Amazon will receive new stock, I ordered Season 5 earlier this morning. When sending discs back, have people been putting them in cases or just loose in envelopes? Thanks!
Back to top
View user's profile Send private message
Mr S
Thingumajig


Joined: 23 Jan 2009
Posts: 55
Location: Castle De'Ath, Scotland

PostPosted: Sat Dec 04, 2010 5:55 am    Post subject: Reply with quote

I might put a bit of card in with the discs, but don't see why any of us should go to any more expense than necessary. After all, the discs are useless, they just need proof you bought them before they exchange them.
Back to top
View user's profile Send private message
Frankymole
A Touch of Brimstone


Joined: 01 Sep 2008
Posts: 4017
Location: Carmadoc research establishment

PostPosted: Sat Dec 04, 2010 6:04 am    Post subject: Reply with quote

jld21 wrote:
With it looking doubtful that sites like Amazon will receive new stock, I ordered Season 5 earlier this morning. When sending discs back, have people been putting them in cases or just loose in envelopes? Thanks!
The original post above contains the instructions. It says do not send the cases. Just the disks.
_________________
Last watched: Lobster Quadrille.
Back to top
View user's profile Send private message
supersimon
Thingumajig


Joined: 21 Mar 2010
Posts: 95
Location: Timperley

PostPosted: Sat Dec 04, 2010 7:29 am    Post subject: Seies 6 Reply with quote

I was wondering whether there are plans to replace the disc in series 6 which contains The Forget Me Knot. The early indications are that this episode suffers from the same audio problem, presumably as it was remastered in the same way

Can anyone confirm the audio quality of this episode? Too early of course to know what Optimum will do, but past record would suggest replacing the disc if a fault exists
Back to top
View user's profile Send private message
Cybernowt
Little Wonder


Joined: 06 Jul 2010
Posts: 240

PostPosted: Sat Dec 04, 2010 5:05 pm    Post subject: Reply with quote

Frankymole wrote:
Looks like there will be no choice. They aren't sending fixed sets to retail.


Is this true? So that people who don't browse the forums, and don't know of the replacement discs have to put up with 2nd rate audio.
Back to top
View user's profile Send private message
Darren
Site Admin


Joined: 01 Sep 2008
Posts: 1708
Location: UK

PostPosted: Sun Dec 05, 2010 5:08 am    Post subject: Re: Seies 6 Reply with quote

supersimon wrote:
I was wondering whether there are plans to replace the disc in series 6 which contains The Forget Me Knot. The early indications are that this episode suffers from the same audio problem, presumably as it was remastered in the same way

Can anyone confirm the audio quality of this episode? Too early of course to know what Optimum will do, but past record would suggest replacing the disc if a fault exists


Yes, The Forget-Me-Knot is the only episode on the series 6 set that has the same pitch shift as the series 5 set

There's no reason not to suppose they won't get around to offering a replacement.
Back to top
View user's profile Send private message
Dandy Forsdyke
Diabolical Mastermind


Joined: 01 Sep 2008
Posts: 5281
Location: Camberwick Green

PostPosted: Mon Dec 06, 2010 3:01 am    Post subject: Reply with quote

Please note the following message from Optimum ...

If you wish to replace your current Series 5 discs with the revised audio versions please send all seven discs in the new year (separate from the original packaging) with your return address and we will endeavor to return the new discs within two weeks.
_________________

THE AVENGERS GALLERY
Back to top
View user's profile Send private message Send e-mail Visit poster's website
supersimon
Thingumajig


Joined: 21 Mar 2010
Posts: 95
Location: Timperley

PostPosted: Mon Dec 06, 2010 7:56 am    Post subject: Exchange of correspondence Reply with quote

Thought you might like to see what has gone between me and Optimum today. I received this as I was on their mailing list following correspondence re the b/w Diana Rigg boxset

Message 1Dear Simon Turner



It has come to our attention that the audio of the Avengers Series 5 episodes carries a pitch level that some people may feel is too high. We recognise that some viewers are dissatisfied with the current audio as it stands and we have pitch shifted the audio throughout the episodes to a lower level that has now addressed the concerns raised.



If you wish to replace your current Series 5 discs with the revised audio versions please send all seven discs in the new year (separate from the original packaging) with your return address and we will endeavor to return the new discs within two weeks.



Please return your discs to:



The Avengers Series 5

Optimum Releasing

50 Marshall Street

London

W1F 9BQ



Many thanks

My reply
How quickly will this new audio version be available from Amazon and play.com?



I have not bought this yet but will do once this issue is resolved. It seems pointless to buy a product simply to have to divert it to you for immediate replacement



Thanks, Simon

Their reply
Dear Mr Turner



Thank you for your email.



Retailers will have corrected versions in the new year.



Many thanks



Optimum Releasing







Optimum Releasing
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    The Avengers International Fan Forum Forum Index -> The Avengers on DVD/Blu Ray All times are GMT - 9 Hours
Goto page 1, 2, 3, 4, 5, 6, 7  Next
Page 1 of 7

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © phpBB Group. Hosted by phpBB.BizHat.com

Free Web Hosting | File Hosting | Photo Gallery | Matrimonial


Powered by PhpBB.BizHat.com, setup your forum now!
For Support, visit Forums.BizHat.com