The Avengers International Fan Forum

Darren · Site Admin Joined: 01 Sep 2008 Posts: 1777 Location: UK

REVISED STATEMENT FROM OPTIMUM:

AVENGERS SERIES 5 & 6 AUDIO ISSUE

It has come to our attention that the audio of all the Avengers Series 5 episodes and one episode (“THE FORGET-ME-KNOT” on Disc One) of Series 6 carries a pitch level that some people may feel is too high. We recognise that some viewers are dissatisfied with the current audio as it stands and so we have returned to each of the effected episodes and pitch shifted the sound throughout to a lower level that has now addressed the concerns raised.

The revised versions of the episodes will be ready from the beginning of January 2011 and if you wish to replace your current Series 5 discs and Disc One of Series 6 please send the your current discs (separate from the original packaging) with your return address and we will endeavour to return the new versions to you within two weeks from the beginning of January.

Please return your discs to:

The Avengers Series 5/6
Optimum Releasing
50 Marshall Street
London
W1F 9BQ

Many thanks

Optimum Releasing

(Apologies to Darren, but I thought it best to over-write the original statement, so that newcomers to this thread are clear of what to do and see the latest announcement. Alan on behalf of Admin team)

Prendergast · Posted: Fri Dec 03, 2010 10:23 am Post subject:

Well, that's good. So, I have to order the discs from Amazon UK, take the discs out, send them back to England (at my own expense) and hopefully wait for the replacements.

Ever get deja vu?

Still, cheers for doing the right thing i guess...

Dandy Forsdyke · Posted: Fri Dec 03, 2010 10:57 am Post subject:

Darren, thanks for passing this info on which I've also read on Roobarb's.

It is such a relief that TPTB have acknowleged that this is an issue and they're doing something about it.

What, with stoney silence from Optimum and then even quarrels on Roobarb's that Avengers fans were now nitpicking, leading to infractions and temp. membership suspensions, I really thought that this was getting out of hand.

Sense has prevailed and I'll be ordering the complete box set + extra disc in the New Year.
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THE AVENGERS GALLERY

Cybernowt · Little Wonder Joined: 06 Jul 2010 Posts: 240

jld21 · Nutshell Joined: 26 Sep 2008 Posts: 14

dissolute · Posted: Fri Dec 03, 2010 3:58 pm Post subject:

Alan · Posted: Sat Dec 04, 2010 1:07 am Post subject:

Dissolute is quite right. Optimum made a statement and said there would be a subsequent announcement. There have made that subsequent announcement. Hardly a "stony silence".

Obviously we'd be far happier if these mistakes weren't made in the first place, but this must be a significant operation/expense for Optimum - and they could very easily have decided to ignore the complaints and not correct the discs.

The fact that they have listened and have made the announcements they promised to - and have offered replacements, is to be applauded in a day and age where companies' normal operating procedure is 'put up and shut up'.
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Alan
--
Hidden Tiger Books

Mr S · Posted: Sat Dec 04, 2010 2:37 am Post subject:

Thank goodness - we need the proper audio to go along with the wonderful picture quality. I know it's annoying that Optimum have made so many mistakes, but at least they're taking the responsibility to fix them.

davidf · Posted: Sat Dec 04, 2010 2:43 am Post subject:

Wait a minute, they pitch shifted back ?

They didn't need to pitch it back, they needed to use the correct audio in the first place.

We don't want wrongly pitch shifted audio to be electronically corrected... we want the correct audio to be used straight.

All the current audio should just be trown away, and then replaced with correct audio.

Apparently, they corrected the audio that was modified. It's still wrong because it's a modified audio in the first place.

Frankymole · Posted: Sat Dec 04, 2010 3:15 am Post subject:

Dandy Forsdyke · Posted: Sat Dec 04, 2010 3:36 am Post subject:

I should have said initially there was a stony silence. And there was. The Roobarb's Avengers thread documents the concerns quite clearly.

Yes, they've responded now, and are making amends. But I'm still not happy with Optimum on a number of levels.

A quite significant error occured on every set bar one. A different error each time, but enough for customers to wonder if these discs were being proofread at all, then there was the inconvenience, and minor expense, of returning discs for a replacement. Not once - but for every set (bar one).

Then after the sets are released plans to release the whole series again in one megaset plus an extra disc of extras. Not so good for customers loyally buying each (error ridden) set.

Expressing truthfully the recent experiences of dealing with Optimum is hardly biting the hand that feeds.
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THE AVENGERS GALLERY

Dandy Forsdyke · Posted: Sat Dec 04, 2010 3:41 am Post subject:

jld21 · Nutshell Joined: 26 Sep 2008 Posts: 14

With it looking doubtful that sites like Amazon will receive new stock, I ordered Season 5 earlier this morning. When sending discs back, have people been putting them in cases or just loose in envelopes? Thanks!

Mr S · Posted: Sat Dec 04, 2010 5:55 am Post subject:

I might put a bit of card in with the discs, but don't see why any of us should go to any more expense than necessary. After all, the discs are useless, they just need proof you bought them before they exchange them.

Frankymole · Posted: Sat Dec 04, 2010 6:04 am Post subject:

supersimon · Posted: Sat Dec 04, 2010 7:29 am Post subject: Seies 6

I was wondering whether there are plans to replace the disc in series 6 which contains The Forget Me Knot. The early indications are that this episode suffers from the same audio problem, presumably as it was remastered in the same way

Can anyone confirm the audio quality of this episode? Too early of course to know what Optimum will do, but past record would suggest replacing the disc if a fault exists

Cybernowt · Little Wonder Joined: 06 Jul 2010 Posts: 240

Darren · Site Admin Joined: 01 Sep 2008 Posts: 1777 Location: UK

Dandy Forsdyke · Posted: Mon Dec 06, 2010 3:01 am Post subject:

Please note the following message from Optimum ...

If you wish to replace your current Series 5 discs with the revised audio versions please send all seven discs in the new year (separate from the original packaging) with your return address and we will endeavor to return the new discs within two weeks.
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THE AVENGERS GALLERY

supersimon · Posted: Mon Dec 06, 2010 7:56 am Post subject: Exchange of correspondence

Thought you might like to see what has gone between me and Optimum today. I received this as I was on their mailing list following correspondence re the b/w Diana Rigg boxset

Message 1Dear Simon Turner

It has come to our attention that the audio of the Avengers Series 5 episodes carries a pitch level that some people may feel is too high. We recognise that some viewers are dissatisfied with the current audio as it stands and we have pitch shifted the audio throughout the episodes to a lower level that has now addressed the concerns raised.

If you wish to replace your current Series 5 discs with the revised audio versions please send all seven discs in the new year (separate from the original packaging) with your return address and we will endeavor to return the new discs within two weeks.

Please return your discs to:

The Avengers Series 5

Optimum Releasing

50 Marshall Street

London

W1F 9BQ

Many thanks

My reply
How quickly will this new audio version be available from Amazon and play.com?

I have not bought this yet but will do once this issue is resolved. It seems pointless to buy a product simply to have to divert it to you for immediate replacement

Thanks, Simon

Their reply
Dear Mr Turner

Thank you for your email.

Retailers will have corrected versions in the new year.

Many thanks

Optimum Releasing

Optimum Releasing