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mousemeat
A Touch of Brimstone
Joined: 04 Sep 2008
Posts: 4818
Location: Elvis Central, U.S.A.
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 Posted: Mon Feb 15, 2010 10:19 am Post subject: |
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| Frankymole wrote: | | I don't think it's necessary to send the DVDs for replacement in their cases, as I understand it some plastic sleeves or even stout cardboard should be fine. After all, the DVDs that are faulty are not going to be reused! |
isn't there like a proof of purchase tab, located on the box, that one can clip off and send in ???? |
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Alan
A Touch of Brimstone
Joined: 01 Sep 2008
Posts: 2990
Location: The Edge of Avengerland
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| Posted: Mon Feb 15, 2010 11:27 am Post subject: |
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No, that's a USA thing. Never understood it myself. What's to stop someone tearing the proof of purchase tab off display stock in a shop?
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Alan
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cybermanz
Thingumajig
Joined: 20 Jan 2009
Posts: 54
Location: Auckland, New Zealand
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| Posted: Mon Feb 15, 2010 1:21 pm Post subject: |
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| My discs have arrived at Optimum. |
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Frankymole
A Touch of Brimstone
Joined: 01 Sep 2008
Posts: 4452
Location: Carmadoc research establishment
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| Posted: Mon Feb 15, 2010 6:07 pm Post subject: |
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| Alan wrote: | | No, that's a USA thing. Never understood it myself. What's to stop someone tearing the proof of purchase tab off display stock in a shop? |
Surely you get a receipt, when you purchase something, even in the USA?
Anyway, with the Optimum disks, the fact that you're sending in the faulty disks shows that - you have the disks! I'm sure they'd recognise fakes!
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Jasper Groat
Thingumajig
Joined: 03 Sep 2008
Posts: 89
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darren
The Bird Who Wrote Too Much
Joined: 01 Sep 2008
Posts: 1963
Location: UK
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| Posted: Tue Feb 16, 2010 2:45 am Post subject: |
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Got my replacement discs!!!
Big thank you to Alan and Jaz for pushing along my cause.  |
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Alan
A Touch of Brimstone
Joined: 01 Sep 2008
Posts: 2990
Location: The Edge of Avengerland
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| Posted: Tue Feb 16, 2010 2:46 am Post subject: |
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Delighted! What did we do??? 
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Alan
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Frankymole
A Touch of Brimstone
Joined: 01 Sep 2008
Posts: 4452
Location: Carmadoc research establishment
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| Posted: Tue Feb 16, 2010 5:25 am Post subject: |
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Hooray! My replacement disks 3, 6 and 7 arrived today, only 17 days after sending them off! (So pretty much a 2-week turnaround by Optimum given the intervening Sundays delaying the mail.) They came in slimline CD jewel cases in a jiffy bag and were in pristine condition though the postie had got it soggy in the rain!
I've checked through all three points of the known faults and they've all been fixed!
Superb work.
Now I just have to sit and wait to hear about any season 3 problems before I risk a purchase...
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Last watched: Tunnel of Fear.
Last edited by Frankymole on Tue Feb 16, 2010 6:12 am; edited 2 times in total |
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Alan
A Touch of Brimstone
Joined: 01 Sep 2008
Posts: 2990
Location: The Edge of Avengerland
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| Posted: Tue Feb 16, 2010 5:51 am Post subject: |
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| Frankymole wrote: | | Hooray! My replacement disks 3, 6 and 7 arrived today, only 17 days after sending them off! (So pretty much a 2-week turnaround by Contender given the intervening Sundays delaying the mail.) |
And there was me thinking Optimum had the rights to The Avengers these days...
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Alan
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Frankymole
A Touch of Brimstone
Joined: 01 Sep 2008
Posts: 4452
Location: Carmadoc research establishment
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| Posted: Tue Feb 16, 2010 6:02 am Post subject: |
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| Alan wrote: | | Frankymole wrote: | | Hooray! My replacement disks 3, 6 and 7 arrived today, only 17 days after sending them off! (So pretty much a 2-week turnaround by Contender given the intervening Sundays delaying the mail.) |
And there was me thinking Optimum had the rights to The Avengers these days... |
D'oh - slip of the mind! "I'm 83 you know"...
Anyway it's kind of a compliment, since Contender had similarly brilliant customer service (they sent me replacement disks for some problem ones, like the missing tag, and in one case a TNA disk done as a test-pressing from the original glass master).
So well done Optimum, and thank you again to Jaz and Alan for reporting and sorting the issue out with them, and reporting back to us and getting the whole process set up.
I feel happier about S2 than I have ever done, I've even been reading the pdf scripts today!
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robmyers
Nutshell
Joined: 29 Sep 2008
Posts: 22
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| Posted: Wed Feb 17, 2010 12:10 pm Post subject: |
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My replacements arrived today. They were well packaged and survived being left outside my door in the rain by the postman.
Thank you to everyone who worked on producing the replacements and getting them delivered so smoothly! |
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Macfly77
Thingumajig
Joined: 01 Sep 2008
Posts: 75
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| Posted: Wed Feb 17, 2010 2:49 pm Post subject: |
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My replacements arrived today as well!
Let me join everyone else in thanking Optimum, Jaz, Alan and everyone who worked on getting this fantastic (and long overdue) release of The Avengers ever closer to being definitive! |
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cybermanz
Thingumajig
Joined: 20 Jan 2009
Posts: 54
Location: Auckland, New Zealand
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| Posted: Sun Feb 21, 2010 2:01 pm Post subject: |
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| I received the replacement discs on Friday 19 Feb - only 5 days after they arrived in England. It was very quick. |
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MRotten
Winged Avenger
Joined: 14 Oct 2009
Posts: 560
Location: Los Angeles, CA
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| Posted: Sun Feb 21, 2010 6:09 pm Post subject: |
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| Got my replacement discs on Friday, and Set 2 on Saturday. |
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scrumpl
White Dwarf
Joined: 20 Oct 2009
Posts: 1
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| Posted: Sun Feb 21, 2010 6:50 pm Post subject: |
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Thanks Alan, Jaz, Optimum and everyone else involved in the disc exchange. Mine were posted from London on Feb 15th - and arrived in my Post Office box on Feb 19th.
And I am in Sydney Australia !
That's pretty fast service
Thanks again
Steve |
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SteedMonk
Little Wonder
Joined: 30 Sep 2009
Posts: 141
Location: Switzerland
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| Posted: Sat Feb 27, 2010 3:05 am Post subject: |
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My replacement discs arrived yesterday, only one week after they arrived in London! Very fast! Thanks to all who were involved.
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Steed: "Eee-urp!!" |
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cyberrich
Site Admin
Joined: 05 Sep 2008
Posts: 1239
Location: Midlands, U.K.
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| Posted: Sat Mar 27, 2010 9:30 am Post subject: |
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| Sorry if this has already been asked but I was hoping to get seasons 3 and 4 box sets for my birthday this year. Does anyone know if there are any problems with these sets, similar to the ones you have all experienced with season 2. Also, if I order season 2 from amazon now, will these be with the corrected discs. Thanks, Richard. |
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arromdee
White Dwarf
Joined: 28 Dec 2008
Posts: 2
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| Posted: Fri Apr 30, 2010 7:10 pm Post subject: |
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Has the second printing trickled into the stores yet? I'd like to order a set from the USA (I do have a region free/PAL converting player) but since getting replacement disks overseas is inconvenient, I want to wait until there's a good chance I'll have a second printing and won't need to send them back.
Also, will the second printings be marked anywhere or would I just have to play the disk to find out if it's printed okay? Where's the easiest point in the episodes to check to see if it's a bad disk? |
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mousemeat
A Touch of Brimstone
Joined: 04 Sep 2008
Posts: 4818
Location: Elvis Central, U.S.A.
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| Posted: Tue Mar 22, 2011 5:41 am Post subject: |
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| Frankymole wrote: | | Alan wrote: | | Frankymole wrote: | | Hooray! My replacement disks 3, 6 and 7 arrived today, only 17 days after sending them off! (So pretty much a 2-week turnaround by Contender given the intervening Sundays delaying the mail.) |
And there was me thinking Optimum had the rights to The Avengers these days... |
D'oh - slip of the mind! "I'm 83 you know"...
Anyway it's kind of a compliment, since Contender had similarly brilliant customer service (they sent me replacement disks for some problem ones, like the missing tag, and in one case a TNA disk done as a test-pressing from the original glass master).
So well done Optimum, and thank you again to Jaz and Alan for reporting and sorting the issue out with them, and reporting back to us and getting the whole process set up.
I feel happier about S2 than I have ever done, I've even been reading the pdf scripts today! |
glad to see that the 'problems' have been taken care of..and quickly! it's all about customer service ! |
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Brendan Jones
Little Wonder
Joined: 27 Jul 2009
Posts: 142
Location: Sydney
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| Posted: Fri Sep 23, 2011 3:33 pm Post subject: |
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| Very late to the party here- does anyone know if I can still get my discs replaced? |
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